Refund policy
Our Commitment
At Chez Yhennié, we want you to shop with confidence. Every order is carefully prepared, and if something isn't right, we are committed to resolving it fairly, promptly, and with care.
Change of Mind
If you change your mind about your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a refund, items must be returned unused, in their original condition, and, where possible, in their original packaging.
Return shipping costs for change-of-mind returns are the responsibility of the customer. This does not apply if the item is faulty, damaged, or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund, unless faulty, damaged, or incorrect on arrival:
Personalised or made-to-order items
Items marked as final sale
Items returned used, or not in their original condition
Items missing original packaging where packaging is required for resale
Faulty, Damaged or Incorrect Items
If your order:
Arrives damaged
Is faulty
Is not as described
Or you receive the wrong item
please contact us as soon as possible within 30 days of delivery, so we can resolve the issue quickly.
Where appropriate, we will offer a replacement, or full refund.
Orders That Have Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate and, where appropriate, arrange a replacement or issue a refund.
How to Request a Return or Refund
Please email chezyhennie@gmail.com with:
Your order number
A brief description of the issue
Clear photos of the item and packaging (if applicable)
We aim to respond to all requests within 2–3 business days.
If a return is required, we will provide instructions on how and where to send your item.
Refunds
Once your return or claim has been approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Final Note
We value every customer and are committed to ensuring a smooth, fair, and positive experience with every order placed at Chez Yhennié.